Terms & Conditions

Mr.Vino CH di Bruno De Luca INFORMS THAT THE SALE OF ALCOHOL TO MINORS 18 IS FORBIDDEN. THE CUSTOMER WHO PLACES AN ONLINE ORDER THEREFORE DECLARES TO BE OF MAJORITY AND TO BE OF THE NECESSARY AGE TO PURCHASE AND CONSUME ALCOHOL. WE MAKE DELIVERIES OF ALCOHOLIC DRINKS TO MINORS, IF THE CUSTOMER DOESN’T HAVE THE LEGAL REQUIREMENTS TO BE ABLE TO PURCHASE ALCOHOL Mr.Vino CH di Bruno De Luca HAS THE ENTIRE RIGHT TO CANCEL THE ORDER. MODERATE CONSUMPTION IS RECOMMENDED.

PAYMENT METHODS
After placing your order online, you can  conveniently make PAYMENT by paying the outstanding amount and without commissions by bank transfer within 10 days. A standard invoice will be issued via e-mail with a QR code for the national transfer. The items you ordered are reserved and do not undergo any price changes. The order will be shipped as soon as we receive your payment.
The Mr.Vino CH Online Shop accepts PostFinance, Mastercard, VISA and American Express international CREDIT CARDS. For questions regarding payment methods, write to us at the generic email mrvino.ch@gmail.com
In the Mr.Vino CH Online Shop you have the opportunity to pay quickly and easily using your PAYPAL account. For PayPal, security comes first: your personal data is encrypted and your account details remain private. You thus have the possibility to pay for your purchases easily, both from home and from your smartphone.
With the TWINT app, you can carry out payment transactions from your bank to the Mr.Vino CH Online Shop quickly, securely and without commissions. The total amount of your purchase will be debited directly from the account or credit card registered with TWINT.

FREE SHIPPING FOR ORDERS OVER CHF 149.-
SHIPPING TIMES AND COSTS: Orders will be delivered within 5 working days. Prices and shipping processes are as follows:

Shipping from 0.0 kgto 9.9 kgCHF 9.90
Shipping from 10.0 kgto 16.9 kgCHF 14.-
Shipping from 17.0 kgto 35.9 kgCHF 26.-
Shipping from 36.0 kgto 51.9 kgCHF 39.-
Shipping from 52.0 kgto 68.9 kgCHF 52.-
Shipping from 69.0 kgto 119.9 kgCHF 65.-
Shipping from 120.0 kgto 199.9 kgCHF 70.-
Shipping from 200.0 kgto 299.9 kgCHF 80.-
Shipping from 300.0 kgto 500.0 kgCHF 90.-

The ordered goods are prepared with extreme care, using suitable packaging that protects the product from possible shocks and ensuring good thermal insulation. In the event of breakage or tampering with the package, we invite you not to accept the delivery and contact us immediately. It is possible to send your purchases to an address other than your residence, simply indicate it in your order by completing the appropriate section. Our main shipments are entrusted to the¬†DPD Switzerland courier. We therefore invite you¬†to provide us with an address where the courier can find someone¬†to collect the package. In some cases, for shipments with door-to-door delivery of small parcels, we could entrust your order to¬†“Swiss Post SA”¬†WE SHIP ONLY TO SWITZERLAND AND LIECHTENSTEIN!
COMPLAINTS AND RIGHT OF WITHDRAWAL
WINES AT END OF STOCK РIf the circumstances require it and, in the event that the year of the chosen wine is finished, we reserve the right to replace it with the next one, without any change in price, and/or communication.
For any problems and complaints relating to the products or service, send us an email by writing to mrvino.ch@gmail.com ¬†within 24 hours of delivery of the goods. We will reply within 24/48 hours starting from the first working day following your request. Or call us on +41 76 217 92 60. In the event of a return, the goods must be returned within 14 working days of receipt. By virtue of the resolution of the general assembly of the FSNV of 10.06.1988 and of the art. 197 ss of the CSO, bottled wines contested for defects will be replaced as follows: –¬†Swiss wines, as well as¬†foreign wines bottled in Switzerland¬†will be replaced or reimbursed for one year starting from the date of supply, only after verification and only if the bottles will be returned containing at least 3/4 of the original wine, and corked with the original cap. – Only regular priced items can be refunded, items on sale, on promotion or purchased with the “coupon” discount code¬†cannot be refunded. The management will evaluate case by case by applying, as far as possible, a reasonable judgment always aimed in favor of the customer.
RETURN COSTS FOR DEFECTIVE OR INCORRECT MATERIALS
To return one or more products, the material must be sent to:
Mr.Vino CH by Bruno De LucaVia Varrone 7 – 6500 Bellinzona –¬†mrvino.ch@gmail.com

Transport or return shipment is at the risk and expense of the customer. The customer must present the original invoice. Mr.Vino CH has the right to refund the price in the form of gift cards and reserves the right to waive compensation for any additional additional costs, for example transport costs are non-refundable. In the event of a cancellation, the shipping costs will be deducted from the refund. If you are returning material worth more than CHF 100.-, we recommend making an insured shipment. We therefore decline all responsibility for any inaccuracies. WE WILL EVALUATE THE REASON FOR THE RETURN INDIVIDUALLY TO OFFER OUR CUSTOMERS THE BEST POSSIBLE SOLUTION.

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